Dear Customers
It is with regret that effective from 3rd July 2017 will no longer be accepting new orders.
Whilst we have enjoyed offering this individual service it is unfortunately not something we are able to provide going forwards.
All existing orders will be honoured – if you have recently purchased a test and have yet to return your sample please do so by 31 August 2017 so we can process your results.
Unfortunately we cannot guarantee that samples received after 31 August 2017 will be processed.
For those customers who have already received their results these will be available to you via our website until 31 August 2018, after which they will no longer be available.
After 31 August 2018 will not retain any samples or data relating to this service.
If you have any queries please email our support team:
With recent changes to the privacy laws, and to be sure we respect your interests, we have updated our Privacy Policy.
Thank you for your custom.

Privacy Policy


1. INTRODUCTION ................................................ 1
2. INFORMATION WE MAY COLLECT FROM YOU...................................... 1
3. WHERE WE STORE YOUR PERSONAL DATA ................................. 2
4. USES MADE OF THE INFORMATION.................................................. 3
5. DISCLOSURE OF YOUR INFORMATION............................................... 4
6. RETENTION OF YOUR PERSONAL DATA .......................................... 4
7. YOUR RIGHTS......................................... 5
8. INFORMATION ABOUT SOMEBODY ELSE........................................... 6
9. CHANGES TO OUR PRIVACY POLICY..................................... 6
10. CONTACT ......................................... 6
1.1 Source BioScience UK Limited ("we" "us" or "our") is committed to protecting and respecting your privacy. This policy (together with our Terms of Use and any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
1.2 For the purpose of the applicable data protection legislation, the data controller is Source BioScience UK Limited of 1 Orchard Place, Nottingham Business Park, Nottingham NG8 6PX.
We may collect and process the following personal data about you:
Personal Data you give us.
You may provide us with personal data about you when using our Products or Services or when corresponding with us by phone, e-mail or otherwise. This includes personal data you provide by filling in forms on this website and other websites operated by us or a member of our group (our "Websites"). This includes information provided at the time of registering to use our Websites, completing any transactions through our Websites, subscribing to any service that we offer, posting material or requesting further services. The personal data you give us may include items such as your name, address, e-mail address, phone number, payment information, employer and
job role. For the provision of some services, we may also process sensitive classes of information
that may include information relating to medical or sexual health.
We rely on ‘contractual necessity’ as the lawful ground for the processing of your personal in such
cases. In some specific cases we can process data with your consent (e.g. where you have ticked a
box to receive information).
Personal Data we collect about you
Regarding the processing of some specific items of personal data that assist us to improve our
Products and to provide our services, we rely on ‘legitimate interests’ as the lawful ground for
processing. This includes automatically collecting and using the following information:
• we may also ask you for information when you report a problem with our Websites;
• if you contact us, we may keep a record of that correspondence;
• we may ask you to complete surveys that we use for research purposes, although you do
not have to respond to them;
• details of transactions you carry out through our Websites and of the fulfilment of your
orders; and
• details of your visits to our Websites including, but not limited to, IP address, operating
system and browser type, traffic data, location data, weblogs and other communication
data (whether this is required for our own billing purposes or otherwise) and the resources
that you access; and
• information generated in the provision/supply of products and services to you.
3.1 The data that we collect from you may be transferred to, and stored at, a destination outside
the European Economic Area ("EEA"). It may also be processed by staff operating outside of
the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among
other things, the fulfilment of your order, the processing of your payment details and the
provision of support services.
3.2 We will take all steps reasonably necessary to ensure that your data is treated securely and
in accordance with this Privacy Policy.
3.3 Where we have given you (or where you have chosen) a username and password which
enables you to access certain parts of our Websites, you are responsible for keeping this
username and password confidential. We ask that you not to share your username and
password with anyone.
4.1 We use information held about you in the following ways:
• to ensure that content from our Websites are presented in the most effective manner for
you and for your computer;
• to provide you with information, products or services that you request from us or which we
feel may interest you, where you have consented to be contacted for such purposes;
• to carry out obligations arising from any contracts entered into between you and us;
• to help us identify you and any accounts you hold with us;
• administration;
• statistical analysis;
• customer profiling and analysing your purchasing preferences;
• fraud prevention and detection
• to allow you to participate in interactive features of our service, when you choose to do so;
• to notify you about changes to our Websites and to the products and services that we
4.2 We may also use your data for marketing and publicity purposes or to provide you with
information about goods and services which may be of interest to you, and we may contact
you about these.
• If you are an existing customer, we will only contact you by electronic means (e-mail or
SMS) with information about goods and services similar to those which were the subject of
a previous sale to you.
• If you are a new customer, and where we permit selected third parties to use your data,
we (or they) will contact you by electronic means only if you have consented to this.
• We will not sell your data to any third parties or share your information with third parties
for marketing purposes.
5.1 We may disclose your personal information to any member of our group, which means our
subsidiaries, our ultimate holding company and its subsidiaries, as defined in Section 1159 of
the Companies Act 2006.
5.2 We may disclose your personal information to third parties:
• in order to enforce or apply our Website Terms of Use or any other applicable terms (for
example, any terms and conditions of supply);
• in order to supply any products or services that you ask us to supply either through our
Websites or otherwise (for example, we may subcontract the provision of certain services
which may necessitate the disclosure of your personal information);
• in the event that we sell or buy any business or assets, in which case we may disclose your
personal data to the prospective seller or buyer of such business or assets;
• if Source BioScience UK Limited, or any member of our group, is (or substantially all of its
assets are) acquired by a third party, in which case personal data held by it about its
customers may be one of the transferred assets; or
• if we are under a duty to disclose or share your personal data in order to comply with any
legal obligation or to protect the rights, property, or safety of Source BioScience UK
Limited, any member of our group, our customers, or others.
5.3 Disclosure may include exchanging information with other companies and organisations for
the purposes of fraud protection and credit risk reduction.
Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary
for the purpose for which it was collected.
At the end of that retention period, your data will either be deleted completely or anonymised, for
example by aggregation with other data so that it can be used in a non-identifiable way for
statistical analysis and business planning.
The security of your personal data is important to us. We comply with accepted industry standards
to protect the personal data submitted to us. We use strict procedures and advanced security
features to try to prevent unauthorised access.
Where we have given you (or where you have chosen) a password which enables you to access
certain parts of a Product, you are responsible for keeping this password confidential. You are not
permitted to share a password with anyone.
7.1 You have the following rights in relation to the handling of your personal data:
• You have the right to access personal data held about you
• You have the right to have inaccuracies corrected for personal data held about you
• You have the right to have personal data held about you erased, where allowed by law
• You have the right to object to direct marketing being conducted based upon personal data
held about you
• You have the right to restrict the processing for personal data held about you, including
automated decision-making
• You have the right to data portability for personal data held about you
You can exercise any of your rights outlined above by contacting us at Within one month of receiving a request made under
these rights, we will action the request. Where we receive a large number of requests, or receive
especially complex requests, this may be extended by a maximum of two further months. If we fail
to meet these deadlines or if you feel your rights have not been adequately respected, you may
complain to the Supervisory Authority and/or seek a judicial remedy.
7.2 Our Websites may, from time to time, contain links to and from the websites of advertisers,
affiliates and relevant third parties. If you follow a link to any of these websites, please note
that these websites have their own privacy policies and that we do not accept any
responsibility or liability for these policies. Please check these policies before you submit any
personal data to these websites.
8.1 If you give us information on behalf of someone else, you confirm that the other person has
appointed you to act on his/her behalf and has agreed that you can:
• give consent on his/her behalf to the processing of his or her personal data:
• receive on his/her behalf any data protection notices;
• give consent to the transfer of his/her personal data abroad; and
Any changes we may make to our Privacy Policy in the future will be posted on this page and,
where appropriate, notified to you by e-mail.
Questions, comments and requests regarding this Privacy Policy are welcomed and should be
addressed to or on: +44 (0)115 973 9012.
May 2018